Welcome to Goldgarb's Return & Exchange Policy. At Goldgarb, we aim to provide a smooth and convenient process for exchanges. Please take a moment to read our terms for returning or exchanging items purchased from us.
Exchanges
We offer exchanges within 5 days from the date of delivery. If you would like to exchange your item for a different size, colour, or style, we are happy to assist.
Conditions for Exchange
- Exchanges must be requested within 5 days of receiving your order.
- The item must be unworn, unwashed, and in its original condition, with all tags still attached.
- Exchanges are subject to availability of the requested item.
How to Exchange
1. Contact us at [email address] or call [phone number] within 5 days of receiving your order.
2. Let us know the item you wish to exchange, and we will confirm availability.
3. Return the item in its original condition using the provided return instructions.
4. Once we receive the returned item, we will process your exchange promptly.
No Return Policy
Please note that we do not accept returns or offer refunds for non-faulty items. We only provide exchanges as per our policy. Make sure to review your order carefully before completing your purchase.
Faulty Items
If you receive a faulty or damaged item, please contact us within 5 days of receiving your order. We will replace the item, repair it, or offer a full refund depending on the condition of the item.
Shipping Costs for Exchanges
- The customer is responsible for return shipping costs unless the item is faulty or damaged.
- We will cover shipping costs for sending out your exchange within the UK.
For any questions or if you need further assistance, please contact our customer service team at [email address] or [phone number]. We're here to help!